Practice Management: 6 Tips for Transformational Client Experiences in Divorce

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Recorded On: 10/03/2023

Join Lumiant's Mark Akeroyd for an impactful webinar exploring the challenges advisors & clients face when working through Divorce. This webinar will cover, shifting the focus to clients, uncovering their needs for control, clarity, and empowerment during divorce. Learn to guide clients' emotions, emphasizing EQ over IQ, using well-crafted questions and language. Work through the challenges of seeking permission and imposter syndrome to help them re-define their  identity, promote co-creation of their financial plan and celebrate small victories to empower them to continue their journey and take control of their narrative.

Mark Akeroyd

Head of Product

Lumiant

Mark Akeroyd is Head of Product at Lumiant, where he is responsible for supporting and guiding Lumiant customers in designing and staging memorable, meaningful and transformational client experiences. He is also the host of Lumiant Live, a podcast dedicated to uncovering best practices in delivering an extraordinary values-based advice experience.

With more than 13 years experience working in the industry, Mark has a wealth of knowledge in scaling consistent, high quality advice experiences for financial institutions. Mark began his career at one of Australia's top four banks, National Australia Bank, where he led teams of financial advisors across multiple states. Wanting to help the advice industry at scale, he moved to MLC Advice one of Australia's market leaders in retirement solutions, where he headed up their client experience, investment philosophy, voice of client system and go to market strategy across their 300 staff and 6,500 clients.

Mark's passion for human centred advice stems from the belief that great financial advice helps clients navigate complexity to lead a significant life.

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Recording: Practice Management: 6 Tips for Transformational Client Experiences in Divorce
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Open to view video. Join Lumiant's Mark Akeroyd for an impactful webinar exploring the challenges advisors & clients face when working through Divorce. This webinar will cover, shifting the focus to clients, uncovering their needs for control, clarity, and empowerment during divorce. Learn to guide clients' emotions, emphasizing EQ over IQ, using well-crafted questions and language. Work through the challenges of seeking permission and imposter syndrome to help them re-define their identity, promote co-creation of their financial plan and celebrate small victories to empower them to continue their journey and take control of their narrative.
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