IDFA Online Learning
Frequently Asked Questions
What is my login info?
Your log-in credentials are your main IDFA credentials.
How do I access the sessions?
From the menu, select Agenda and then select the session you wish to attend and click the View session button.
You will be able to access between 5 minutes in advance of the start time each day.
Will I be able to view the recorded archive of these virtual conference sessions?
The virtual sessions are being recorded and all registrants will have access to them. All sessions will be posted the conference site after the conclusion of the conference.
Can I receive CE’s for the conference?
You must attend a minimum of 50 minutes per hour of the presentation to receive CE Credit. Please be sure to keep your browser window open as this is how time is tracked. If you have questions about CE, please email email@example.com
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.
The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
The slides are not loading; I can’t see the slides, other technical issues.
Please ensure your organization meets hardware, software and bandwidth
Please take the following requirements well in advance
- Step 1: Perform a browser test (CLICK HERE) If you see the video and hear the music, this means you passed.
- Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)
Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11
IP Addresses and Ports to Allow for HTML5:
188.8.131.52 port 80, 443 (web and audio)
184.108.40.206 port 80, 443 (web and audio)
220.127.116.11 ports 80, 443 (web and audio)
18.104.22.168 ports 80, 443 (web and audio)
22.214.171.124 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
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