IDFA Online Learning
Dealing with High-Conflict Personalities: How Financial Neutrals Can Disarm Blamers and Reach Resolution
High-Conflict Personalities (or HCPs) are defined by the High Conflict Institute and Bill Eddy as “people that pick a Target of Blame and assault that person verbally, physically, financially, etc. High-Conflict People promote high-conflict divorces, lawsuits, and complaints against co-workers, neighbors, friends and family. They sue professionals, gather negative advocates, and cost employers lots of time and money. High-Conflict People convince everyone that it’s all your fault!” If you’re not ready for these people when they show up in your office, it’s highly likely that not only will the case not settle, but the HCP will ultimately blame you for the outcome.
CDFA®, AWMA®, MAFF®
Nancy is the owner and founder of Smarter Divorce Solutions in Phoenix, AZ. She is also the founder of the Divorce Financial Planner Training Center where she offers advanced training for CDFA® designation holders nationwide.
For more information visit www.NancyHetrick.com, www.SmarterDivorceSolutions.com, or www.BusinessBlastoffAZ.com.